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3xx Class

These errors represent a rejection from a downstream system (i.e. Netsuite)

300, 301, 302, 303 – Downstream problem

Resolution: Wait and retry

Various downstream problems, retrying may resolve the issue. But if not, please raise this with Nuvias API Support.

Example Response:

<soap:Reason>
    <soap:Text xml:lang="en">303 : An internal failure occurred while trying to process the request</soap:Text>
</soap:Reason>
<soap:Detail>
    <ns3:soapAPIFault
xmlns:ns2="urn:transactions_10.reseller.siphon.com" xmlns:ns3="urn:error.transactions_10.reseller.siphon.com">
        <message>Retrying may resolve this issue</message>
    </ns3:soapAPIFault>
</soap:Detail>

304 – Credit related issue

Resolution: Contact Nuvias finance team to resolve the issue

Credit related issue. Please contact the Nuvias Finance team to Resolve.

Note: this can happen more often in testing, where resellers creates large number of open orders and exceeds whatever credit limit is set.

Example Response:

<soap:Reason>
    <soap:Text xml:lang="en">304 : Credit related problem, please contact finance</soap:Text>
</soap:Reason>
<soap:Detail>
    <ns3:soapAPIFault
xmlns:ns2="urn:transactions_10.reseller.siphon.com" xmlns:ns3="urn:error.transactions_10.reseller.siphon.com"/>
</soap:Detail>

305 – Permissions failure

Resolution: Contact Nuvias API Support

Permission Issue: Cannot be resolved by retrying.  Please contact Nuvias API Support.

Example Response:

<soap:Reason>
    <soap:Text xml:lang="en">305 : Permission Issue, please contact Nuvias Support</soap:Text>
</soap:Reason>
<soap:Detail>
    <ns3:soapAPIFault
xmlns:ns2="urn:transactions_10.reseller.siphon.com" xmlns:ns3="urn:error.transactions_10.reseller.siphon.com"/>
</soap:Detail>

306 – Cache failure

Resolution: Contact Nuvias API support

The caching system behind the API has encountered a failure and generated an exception. Cannot be resolved by retrying. Please contact Nuvias API Support to resolve.

Example Response:

<soap:Reason>
    <soap:Text xml:lang="en">306 : Cache failure, please contact Siphon Support</soap:Text>
</soap:Reason>
<soap:Detail>
    <ns3:soapAPIFault
xmlns:ns2="urn:transactions_10.reseller.siphon.com" xmlns:ns3="urn:error.transactions_10.reseller.siphon.com"/>
</soap:Detail>

307 – Stock location configuration error

Resolution: Contact Nuvias API support

This can occur when you have consignment stock or a VMI service with Nuvias. The stock location configured for your API is not configured correctly for use by you. This can be the result of changes in our Warehouse Management System or it can be a misconfiguration of the API settings. This error can’t be resolved by retrying and you should contact Nuvias API Support.

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