These errors represent a rejection from a downstream system (i.e. Netsuite)
300, 301, 302, 303 – Downstream problem
Resolution: Wait and retry
Various downstream problems, retrying may resolve the issue. But if not, please raise this with Nuvias API Support.
Example Response:
<soap:Reason> <soap:Text xml:lang="en">303 : An internal failure occurred while trying to process the request</soap:Text> </soap:Reason> <soap:Detail> <ns3:soapAPIFault xmlns:ns2="urn:transactions_10.reseller.siphon.com" xmlns:ns3="urn:error.transactions_10.reseller.siphon.com"> <message>Retrying may resolve this issue</message> </ns3:soapAPIFault> </soap:Detail>
304 – Credit related issue
Resolution: Contact Nuvias finance team to resolve the issue
Credit related issue. Please contact the Nuvias Finance team to Resolve.
Note: this can happen more often in testing, where resellers creates large number of open orders and exceeds whatever credit limit is set.
Example Response:
<soap:Reason> <soap:Text xml:lang="en">304 : Credit related problem, please contact finance</soap:Text> </soap:Reason> <soap:Detail> <ns3:soapAPIFault xmlns:ns2="urn:transactions_10.reseller.siphon.com" xmlns:ns3="urn:error.transactions_10.reseller.siphon.com"/> </soap:Detail>
305 – Permissions failure
Resolution: Contact Nuvias API Support
Permission Issue: Cannot be resolved by retrying. Please contact Nuvias API Support.
Example Response:
<soap:Reason> <soap:Text xml:lang="en">305 : Permission Issue, please contact Nuvias Support</soap:Text> </soap:Reason> <soap:Detail> <ns3:soapAPIFault xmlns:ns2="urn:transactions_10.reseller.siphon.com" xmlns:ns3="urn:error.transactions_10.reseller.siphon.com"/> </soap:Detail>
306 – Cache failure
Resolution: Contact Nuvias API support
The caching system behind the API has encountered a failure and generated an exception. Cannot be resolved by retrying. Please contact Nuvias API Support to resolve.
Example Response:
<soap:Reason> <soap:Text xml:lang="en">306 : Cache failure, please contact Siphon Support</soap:Text> </soap:Reason> <soap:Detail> <ns3:soapAPIFault xmlns:ns2="urn:transactions_10.reseller.siphon.com" xmlns:ns3="urn:error.transactions_10.reseller.siphon.com"/> </soap:Detail>
307 – Stock location configuration error
Resolution: Contact Nuvias API support
This can occur when you have consignment stock or a VMI service with Nuvias. The stock location configured for your API is not configured correctly for use by you. This can be the result of changes in our Warehouse Management System or it can be a misconfiguration of the API settings. This error can’t be resolved by retrying and you should contact Nuvias API Support.